Skill Experience Level
- Excel/Pivot Tables Mid (3-7 Years)
- Word Mid (3-7 Years)
Responsibilities
- Responsible for the day-to-day management, execution, and operational effectiveness of an assigned ITSM process. This role ensures the process is consistently followed across the enterprise, delivers expected business outcomes, and remains aligned with organizational objectives and ITSM standards.
- Oversees operational process performance, monitors key metrics, and provides insight into trends, risks, and areas for improvement. They proactively identify opportunities to enhance process efficiency, effectiveness, compliance, and user experience, working closely with stakeholders to implement improvements and drive process maturity.
- Key responsibilities include coordinating and supporting process-related initiatives, contributing to status reporting, facilitating process workshops, participating in project kickoffs, solution reviews, testing activities, and User Acceptance Testing (UAT).
- Serves as a subject matter expert for the process and provides operational input to ensure solutions support business and process requirements.
- Equal Employment Opportunity
NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.
Benefits
Eligible employees may receive medical, dental and vision insurance, and other benefits. Eligibility and benefit terms vary based on employment status and assignment.
NLB Services provides reasonable accommodations during the recruitment process as required by law. Applicants requiring an accommodation due to a disability, pregnancy-related limitation, or sincerely held religious belief, practice or observance may contact their recruiter or email notifications@nlbservices.com.
Applicants must be legally authorized to work in the United States.
Any employment offer may be contingent upon job-related screening, employment verification and other requirements permitted by applicable law.
