Inside Sales Representative Job Details

Southwire Company hires an Inside Sales Representative to support inbound and outbound sales for electrical distribution in the West. The role processes customer orders and quotes, responds to product and service inquiries, identifies sales opportunities, and maintains customer relationships and accurate transaction records.

• Determines appropriate product selections and pricing for customer orders by referencing inventory, lead times, and contract terms
• Performs order entry, quote generation, and follow-up tasks to ensure accurate and timely processing of customer transactions
• Observes customer purchasing behavior and sales trends to identify potential upsell or cross-sell opportunities
• Handles incoming calls and emails from distributors, contractors, and end users to provide product information and resolve routine service issues
• Enters sales orders, customer notes, and related transaction details into CRM or ERP systems to support data accuracy and reporting
• Contacts external vendors and internal departments to confirm availability, delivery timelines, or technical specifications as needed
• Ensures customer satisfaction by following up on open quotes, shipment status, and product feedback, escalating issues when necessary
• Prepares and organizes sales materials, product catalogs, and customer records to support inside sales operations and training needs
• Exercises professional judgment when managing customer concerns and provides informal guidance to newer team members on system use and customer service best practices
• Performs other duties as assigned
• Complies with all policies and standards
• Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals

• Minimum Education Level: High School Diploma
• Years of Experience: 2-4 years
• Sales Prospecting
• Customer Relationship Management
• Selling Techniques
• Salesforce
• Negotiation
• Order Entry
• Positivity
• Lead Generation
• Relationship Building
• Enthusiasm
• Years of Experience: 5-7 Years

• 401k with Matching
• Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
• Paid Time Off & Paid Holidays
• Long & Short-Term Disability
• Supplemental Insurance Plans
• Employee Assistance Program
• Employee Referral Program
• Tuition Reimbursement Programs
• Advancement & Professional Growth opportunities
• Parental Leave

• Southwire is one of the world’s leading developers, manufacturers and suppliers of building wire and utility cable, as well as the tools It was founded in 1950, and is headquartered in Carrollton, Georgia, USA, with a workforce of 5001-10000 employees. Its website is http://southwire.com.

• Southwire Company has a track record of offering H1B sponsorships, with 9 in 2026, 6 in 2025, 6 in 2024, 6 in 2023, 12 in 2022, 3 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.